Because the system does require some level of training in order to effectively use the system, ISSI does not provide a demonstration CD.  However, ISSI or one of its authorized resellers will gladly provide the assistance for you to have the “hands-on” experience.

Software upgrades are included as part of your service agreement.  ISSI believes that customers that continually grow with the software are our best customers.  To help support this belief, ISSI has made it as easy as possible to stay current with the latest software release.

There are no fees associated with technical support as they’re included as part of your service agreement with ISSI.

Installation is performed by a fully trained CitySuites technician or one of its authorized partners.  Since the installation is done by an experienced technician, software installation generally takes less than a day.  Our comprehensive training program expedites the time necessary to get up and running making you an experienced user in no time at all!!!

Before any data is brought over to your new system, our conversion team meets with you to discuss your data conversion needs.  These conversations are used to determine what information is crucial to your operation and what is not.  It’s a good rule to bring over only the information that is necessary.

Under most circumstances, the table-driven structure of CityTax makes custom programming unnecessary.  In those rare instances where a modification is necessary, our staff will discuss the issue with you.  If it’s simply a good idea that will benefit many of our customers, it’s been our policy to make these modifications at no charge at all.

Source code will be made available to you in the unlikely circumstance that ISSI ceases operations.  Provisions have been made to place the source code in escrow.  Complete details on this subject are included as part of our contracts.

With the built-in word processor, you can create and easily produce letters and communications of all types.  You can store the documents that you use regularly and automatically generate the documents based on your rules.

CityTax supports all Microsoft supported Windows operating systems.

System costs vary by location and depend on many factors including number of users, amount of data converted and amount of training required. As a general rule, our pricing structure allows smaller organizations to pay less for the system making it affordable for everyone.