How many users can I have on the software?

You may add as many users as your organization deems necessary. The only limitations would be related to your networking environment and the number of concurrent database user licenses.

What kind of training is available?

Innovative Software Services, Inc. (ISSI) is committed to providing superior educational services for our clients.  In addition to a thorough, process-driven training program during the installation, ISSI also provides a number of other continuing education programs including refresher training, industry seminars and our user group gatherings.  We also provide a quarterly newsletter to our clients to keep them up-to-date on relevant news, software enhancements and upcoming future events.

What kind of support is available?

Serving our clients is the lifeblood of our business.  To support our clients, we use a combination of telephone support, the internet and on-site service.  Our hotline service is staffed from 8:00 – 5:00 (EST) Monday thru Friday with after-hours support available with advance notice.  We often use the Internet to gain access into your system (with your permission, of course!!!) that allows us to quickly diagnose and troubleshoot whatever problem or question you may have.  If it’s required, ISSI will go directly to your site ensuring that issues are resolved quickly and pr

Do you have online help available?

All of the CitySuites modules have help systems built right into the system.  With a click of a button, you will get the help files associated with the portion of the program you were in.  It is simply the most effective help system available.

What are the hardware requirements necessary to run your system?

Harware requirements are dependant upon the number of users that will be utilizing the software.  With that said, the specifications are very minimal and usually do not require you to purchase additional or new hardware.

Will your software work with any operating system?

The software will run on any Windows platform supported by Microsoft.

What type of security features does your software have?

Security in UBS is detailed down to the user as the administrator can grant or deny access to no less than twelve areas of the system.  Each user is issued a login in and password that is also controlled by the system administrator.  UBS also has a detailed audit feature that time and date stamps every transaction performed by the system.

Can I use your software from a remote location?

CitySuites products are designed with maximum flexibility in mind as it supports remote access.  Contact our Network Specialist team to discover how remote access can be used in your system.

How many licenses do I need to buy?

One and only one.  All of the modules within UBS are provided for you.  Even if there are certain features you may wish to use at a later date, you have the comfort of knowing there are no extra expenses.

Does your software allow us to write custom reports?

All of the CitySuites products have a powerful and user-friendly report writer built into the program.  With minimal training, you’ll be able to get the information that you need in a format that meets your needs. In addition there CitySuites ships with a multitude of standard reports.